Hi, I am asking a question for a friend who bought a really crappy GM product 2001 Pont. Sunfire with a warranty for state inspection or 7 days. It over-heated the first day she bought it. The dealer was nice about everything and replaced the cap to the coolant res, which fixed the over heating problem. Then when we went to get it inspected monitors weren’t ready, tires were bad and an exhaust leak, we were told to drive about 100 miles to get monitors ready and to get dealer to fix the other problems, on the way to the dealer, check engine light came on, so the monitors were up. When we got to dealer, he was again very nice, took the car in, fixed everything. Went back to inspection 2 days later, failed again, monitors weren’t ready, exhaust leak still existed (I think the dealer mearly replaced the muffler). So we drove it until the monitors were ready, which was when the check engine came back on. It has been back to the dealers 11 times since. Every time the same check engine problem. Now the dealer is starting to be rude to my friend about the problems, raising his voice over the phone and the like, being cold when we drop off the car, and since the first problems the rotor is starting to make rubbing and skreaching noises, which we alerted the dealer about, and it was never fixed. So today we are going asking for a replacement vehicle (It’s easier than dealing with a refund, I don’t want another car from them, but whatever) or a refund. But the main question is, who do I contact if the dealer doesn’t want to take it back for give a refund? My dad said something about attorney general of our state, but I am not positive. We don’t really want to go to court but this guy is sleezy enough that it might come down to it. Also, ho do we go about getting taxes back for the car? Does the dealer give them to use, and then he fill out a form or something? Or do we have to go to the registry and do the ol’ back and forth with them? Any real help would be appreciated, the car still isn’t inspected because it is at the dealer every 1 out of 5 days, so the warranty is still intact. Please do not comment if you have nothing of use to say. Thank-you everyone -Damian.
